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Contact information

Choose the type of contact information you need

Get in touch with the right people to get the answers you need

We are experiencing high call volumes and hold times may exceed your expectations. As an alternative you can obtain account information via Sheffield Express 24 or by logging into your account at ezpay.sheffieldfinancial.com. Otherwise, please do not lose your place in line, your call will be answered in the order in which it was received. **Note: Requests for assistance at any other Sheffield Financial contact numbers will be transferred to 888-438-8837.

Manage your Account

For existing customers, log in to your account to view account details, make a payment, or to obtain a payoff.

Customer login

Sheffield Express 24

800-735-1903.

Make payments and account inquiries 24/7.

Customer service

888-438-8837.

Monday through Friday, 8 am to 5 pm ET.

Payment address

Send the coupon from your monthly statement and payment to:

Sheffield Financial
PO Box 580229
Charlotte, NC 28258-0229

Please do not mail cash.

Collections

888-438-8870

Monday through Thursday: 8 am to 10 pm ET
Friday: 8 am to 6 pm ET
Saturday: 8 am to 1 pm ET

Title and lien support

888-438-8837   select option 2

Monday through Friday: 8 am to 5 pm ET

Title Mailing address
PO Box 25127
Winston-Salem, NC 27114

Applications for Credit

800-438-8892    select option 1

Monday through Saturday: 8 am to 10:30 pm ET
Sunday: 1 pm to 8 pm ET

800-438-8894

Please only email this inbox if you are inquiring about an existing application for credit:

Get in touch with the right people to get the answers you need

We're here to help our dealers with prompt responses

Loan processing

800-438-8892    select option 1

Monday through Saturday: 8 am to 10:30 pm ET
Sunday: 1 pm to 8 pm ET

800-438-8894

Please only email this inbox if you are inquiring about an existing application for credit:

Funding

For fastest funding, please fax funding documents to:

800-438-8894

Or email to

Mailing address

Sheffield Financial
PO Box 25127
Winston-Salem, NC 27114

Title and lien support

888-438-8837   select option 2

Monday through Friday: 8 am to 5 pm ET


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Loans are subject to credit approval.

Sheffield Financial is a division of Truist Bank, Member FDIC.

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