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Customer Support

Having trouble filling out your credit application? Help is right here. The questions and answers below should give you all the information you need to get the job done. If you still need help, please don’t hesitate to call 1-800-438-8892.


Minimum System Requirements

  • Windows Vista, Windows 7 or above, MacOS 10.7 (Lion) and above, or ChromeBook 
  • Windows XP and older versions are no longer supported
  • Internet Explorer 11 or higher, Google Chrome 23 or above, Firefox 4 or above, Safari 6 or above, Opera 15 or above
  • Adobe Reader (latest version is recommended)


Credit Application Trouble Shooting

  • All fields wih an * are required to complete the application. Some fields are numeric, case or symbol sensitive (SSN, DOB, Phone, Address)
  • Please do not use dollar signs or write any verbiage within the Gross Monthly Salary and Amount Requested Fields (ex. 1,234.56)


Submitting a New Application

  • Go to
  • Click Apply Online
  • Complete the credit application and press next
  • If there is a Co App, press Joint Applicant, enter the info
  • Please verify all your personal information inside the Individual/Joint Applicant areas
  • Check the E-sign Notice of Delivery Disclosure
  • Check the Disclosure Acknowledgement
  • Click the Next button
  • Verify your information. If incorrect, please press the Edit button
  • The final step is to click the Submit Application button
  • After the credit application has been submitted and processed, you will receive an email from Sheffield with further instructions

Dealer Support

Having trouble navigating our site? If so, the help you need is right here. This page gives you system requirements, details on our Dealer Suite and shows you how to submit a new application. It even lets you practice submitting a credit application to make sure things go smoothly with your customers. If you still need help, call 1-800-438-8892.