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Frequently Asked Questions

How can I print a credit application or ACH form?

Download the most current version of Adobe Reader. There is a link on the Forms page that will take you through the process step-by-step.


How do I log in to Dealer Suite?

Double check your password in the Dealer Login screen, as it is case sensitive. If you have forgotten your password, please press "Forgot your password?" on the Dealer Login screen and the password can be emailed to you. You will need to know your username, email address and dealership zip code. If you still cannot access the Dealer Suite, please call us directly at 1-800-438-8892.


I have just completed the three step dealer registration process. How do I access Dealer Suite?

Your dealer registration will be processed and you will hear from a representative within two business days. You will also receive an email including your Sheffield Dealer Number when your online registration (Step 3) has been completed.  Please note that you will not be able to log into your Dealer Suite account until we have also received your completed Dealer Standards (Step 1) and Direct Deposit form (Step 2).  If it has been over two business days, please call us directly at 1-800-438-8892 and ask for the Implementation Department.


How do I print a completed contract using Dealer Suite?

Make sure the application has been approved and confirmed. Make sure you have downloaded the most current version of Adobe Reader. There is a link on the Forms page that will take you through the process step-by-step.


How do I see the status of an application I submitted over seven days ago?

Change your Begin date on the Application Status screen to the date you would like to search for and press Refresh. This will pull up all credit applications processed in that date range. In order to print, there must be green check mark in the process column.


Where can I locate funding instructions?

The funding instructions are available in the dealer suite on the Status of Application Tab next to the Refresh Box.  The instructions will also be visible on your screen after you print the customer contract and close the PDF of the contract.  If you request the contract via fax, there will be a coverpage on the contract including funding instructions.


When should the funding paperwork be submitted to Sheffield Financial for funding?

The funding paperwork should not be returned until the customer has taken delivery of the unit.  The funding process cannot be initiated when a unit is on order.


If I have a customer trading in a unit that is financed with Sheffield, how should I proceed?

If your customer currently has a unit financed with Sheffield Financial, please call for a payoff quote. We will payoff the existing customer account and send the proceeds to your dealership.  You do not need to mail a payoff check to Sheffield Financial.


What are the minimum browser requirements for the Pre-Owned CQC site?

Chrome: Version 37+

Firefox: Version 32+

Internet Explorer: Version 10+

Opera: Version 22+

Safari Version 6.0+