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Dealer FAQ

Find answers to your frequently asked questions.

Dealer forms

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Dealer FAQ

Find answers to Dealer Suite and general financing frequently asked questions.

What if I forget my Dealer Suite password?

Double check your password on the dealer log in screen—it's case sensitive. If you've forgotten your password, please select Forgot your password? on the Dealer Suite log in screen to get it emailed to you. You'll need to know your username, email address and dealership ZIP code.

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If you still can't access the Dealer Suite, please call us directly at 800-438-8892.

I've just completed the two-step dealer registration process. How do I access Dealer Suite?

After registering online and you're authorized, we'll email your Sheffield dealer number within 2 business days.

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Please note that you won't be able to log in to your Dealer Suite account until we've received your completed Dealer Standards packet, including the direct deposit form.  If it has been over 2 business days, please call us directly at 800-438-8892 and ask for the implementation department.

How do I print a completed contract using Dealer Suite?

Make sure the application has been approved and confirmed. There's a link under the Dealer Forms section that'll take you through the process step-by-step.

How can I check the status of an application submitted more than 7 days ago?

Change your begin date on the Application Status screen to the date you'd like to search for and select Refresh. This will show all credit applications processed in that date range. To print, put a green check mark in the process column.

Where can I find funding instructions?

The funding instructions are available in the Dealer Suite under Status of Application. They're also on your screen after you print the customer contract and close the PDF of the contract. If you request the contract by fax, funding instructions are included on the cover sheet.

When should the funding paperwork be submitted to Sheffield for funding?

The funding paperwork shouldn't be returned until the customer has taken delivery of the equipment. The funding process can't be initiated when equipment is on order.

My customer traded in a unit that's financed with Sheffield. What do I need to do?

If your customer has a unit currently financed with us, please call for a payoff quote. We'll pay off the existing customer account and send the proceeds to your dealership. You don't need to mail a payoff check to us.