Trouble Shooting Guide

Minimum System Requirements

  • Windows Vista, Windows 7 or above, MacOS 10.7 (Lion) and above, or ChromeBook
  • Windows XP and older versions are no longer supported
  • Internet Explorer 11 or higher, Google Chrome 23 or above, Firefox 4 or above, Safari 6 or above, Opera 15 or above
  • Adobe Reader (latest version is recommended)


Credit Application Trouble Shooting

  • All fields marked with an * are required to complete the application. Some fields are numeric, case or symbol sensitive (SSN, DOB, Phone, Address)
  • Please do not use dollar signs or write any verbiage within the Gross Monthly Salary and Amount Requested Fields (ex. 1,234.56)


Submitting a New Application

  • Go to
  • Click Apply Online
  • Complete the credit application and press next
  • If there is a Co App, press Joint Applicant, enter the info
  • Please verify all your personal information inside the Individual/Joint Applicant areas
  • Check the E-sign Notice of Delivery Disclosure
  • Check the Disclosure Acknowledgement
  • Click the Next button
  • Verify your information. If incorrect, please press the Edit button
  • The final step is to click the Submit Application button
  • After the credit application has been submitted and processed, you will receive an email from Sheffield with further instructions