Get in touch with the right people to get the answers you need
We are experiencing high call volumes and hold times may exceed your expectations. As an alternative you can obtain account information via Sheffield Express 24 or by logging into your account at securecs.sheffieldfinancial.com. Otherwise, please do not lose your place in line, your call will be answered in the order in which it was received. **Note: Requests for assistance at any other Sheffield Financial contact numbers will be transferred to 888-438-8837.
For existing customers, log in to your account to send us a secure message.
Sheffield Express 24
Make payments and account inquiries 24/7.
Send the coupon from your monthly statement and payment to:
PO Box 580229
Charlotte, NC 28258-0229
Please do not mail cash.
Title and lien support
Notice to NYC residents: NYC Law requires we collect information as to your preferred language, for record keeping purposes only. All correspondence will continue to be issued in English. Please call our office at 888-438-8870 to provide such information. When calling our office, be sure to inform the representative that you will need a translator if English is not preferred. A description of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca(opens in a new tab).
Loans are subject to credit approval.
Sheffield Financial is a division of Truist Bank, Member FDIC.