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Sheffield Express 24

800-735-1903
Make payments and account inquiries 24/7.

Customer service

888-438-8837
Monday through Friday, 8 am to 5 pm ET

CustomerService@SheffieldFinancial.com

Payment address

Send the coupon from your monthly statement and payment to:

Sheffield Financial
PO Box 580229
Charlotte, NC 28258-0229

Please do not mail cash.

Collections

888-438-8870
Monday through Thursday: 8 am to 10 pm ET
Friday: 8 am to 6 pm ET
Saturday: 10 am to 4 pm ET

Collectors@SheffieldFinancial.com

Notice to NYC residents: NYC Law requires we collect information as to your preferred language, for record keeping purposes only. All correspondence will continue to be issued in English. Please call our office at 888-438-8870 to provide such information. When calling our office, be sure to inform the representative that you will need a translator if English is not preferred. A description of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca(opens in a new tab).

Loans are subject to credit approval.

Sheffield Financial is a division of Branch Banking and Trust Company(opens in a new tab), Member FDIC. 

Branch Banking and Trust Company is now Truist Bank. Learn more(opens in a new tab)

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing.