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Get in touch with the right people to get the answers you need

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For existing customers, log in to your account to send us a secure message.

Sheffield Express 24

800-735-1903
Make payments and account inquiries 24/7.

Customer service

888-438-8837
Monday through Friday, 8 am to 5 pm ET

CustomerService@SheffieldFinancial.com

Loan application status

800-438-8892, option 1
Monday through Saturday: 8 am to 10:30 pm ET
Sunday: 1 pm to 8 pm ET

Loans@SheffieldFinancial.com

Collections

888-438-8870
Monday through Thursday: 8 am to 10 pm ET
Friday: 8 am to 6 pm ET
Saturday: 10 am to 4 pm ET

Collectors@SheffieldFinancial.com

Payment address

Send the coupon from your monthly statement and payment to:

Sheffield Financial
PO Box 580229
Charlotte, NC 28258-0229

Please do not mail cash.

Loans are subject to credit approval.

Sheffield Financial is a division of Branch Banking and Trust Company(opens in a new tab), Member FDIC.