Customer Contact Us

We're here to help our customers with prompt responses

Get in touch with the right people to get the answers you need

We are experiencing high call volumes and hold times may exceed your expectations. As an alternative you can obtain account information via Sheffield Express 24 or by logging into your account at securecs.sheffieldfinancial.com.  Otherwise, please do not lose your place in line, your call will be answered in the order in which it was received. **Note: Requests for assistance at any other Sheffield Financial contact numbers will be transferred to 888-438-8837.

Secure message

For existing customers, log in to your account to send us a secure message.

Sheffield Express 24

800-735-1903
Make payments and account inquiries 24/7.

Customer service

888-438-8837
Monday through Friday, 8 am to 5 pm ET

CustomerService@SheffieldFinancial.com

Payment address

Send the coupon from your monthly statement and payment to:

Sheffield Financial
PO Box 580229
Charlotte, NC 28258-0229

Please do not mail cash.

Collections

888-438-8870
Monday through Thursday: 8 am to 10 pm ET
Friday: 8 am to 6 pm ET
Saturday: 10 am to 4 pm ET

Collectors@SheffieldFinancial.com

Title and lien support

888-438-8837, select option 2
Monday through Friday: 8 am to 5 pm ET

Title Mailing address
PO Box 25127
Winston-Salem, NC 27114

Titles@SheffieldFinancial.com

Applications for Credit

800-438-8892, select option 1
Monday through Saturday: 8 am to 10:30 pm ET
Sunday: 1 pm to 8 pm ET

Fax: 800-438-8894

Please only email this inbox if you are inquiring about an existing application for credit:
Loans@SheffieldFinancial.com

Notice to NYC residents: NYC Law requires we collect information as to your preferred language, for record keeping purposes only. All correspondence will continue to be issued in English. Please call our office at 888-438-8870 to provide such information. When calling our office, be sure to inform the representative that you will need a translator if English is not preferred. A description of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca(opens in a new tab).

Loans are subject to credit approval.

Sheffield Financial is a division of Truist Bank, Member FDIC.