BB&T Corporation Consumer PolicyThe BB&T Corporate Family includes many types of financial services providers, such as banks, consumer finance companies, securities broker-dealers, insurance agencies, and mortgage companies. Over our long history as a financial services provider, we have placed the highest value on the information you share with us, and we are committed to protecting your privacy. This commitment forms the cornerstone of trust and confidence on which we hope to build long-lasting relationships with the clients we serve. Our Consumer Privacy Notice (“Notice”) reaffirms our commitment to safeguarding your information.
BB&T Corporation Consumer Privacy Notice
Our Consumer Privacy Notice tells you the kind of information we collect about you, with whom we share it, and how we protect it responsibly. The Notice applies to consumers who obtain financial products or services for personal, family, or household purposes. You may receive a different privacy notice if you have other relationships with companies in the BB&T Corporate Family. The examples that you will find throughout this Notice are for purposes of illustration only and should not be considered a complete description of our information practices. In addition, we may not collect or disclose all of the categories of information described in this Notice in every transaction.
This Notice is provided on behalf of certain specific companies within the BB&T Corporate Family (which are not all of the BB&T Corporate Family members with whom information about you may be shared as described in this notice). Those specific companies are:
BB&T Asset Management, Inc.
BB&T Bankcard Corporation
BB&T Credit Services, Inc.
BB&T Investment Services, Inc.
Branch Banking and Trust Company
Branch Banking and Trust Company of South Carolina
Branch Banking and Trust Company of Virginia
Lendmark Financial Services, Inc.
Lendmark Mortgage and Finance, Inc.
Liberty Mortgage Corporation
Regional Acceptance Corporation
Scott & Stringfellow, Inc.
Sheffield Financial
Wilson Fiduciary Management Corporation
Categories of Information We May Collect
We may collect the following categories of information about you:
• Information we receive from you on applications, personal financial statements, and other oral, written, or electronic communications, such as your name, address, social security number, assets and income;
• Information about your transactions with us, other companies in the BB&T Corporate Family or others, such as your account balance and payment history;
• Information we receive from third parties, including persons providing services in connection with your transactions and credit bureaus, such as your credit history;
• Information we obtain from others to verify information provided by you, such as your employment history and credit or other relationships with third parties; and
• Information collected from our Internet web sites, such as information you provide to us and information necessary to manage your online session with us.
Disclosure of Information To Third Parties
We do not disclose information about you to companies outside of the BB&T Corporate Family, except as required or permitted by law. For example, we may disclose information about you to third parties to assist us in servicing your loan(s) or account(s) with us, to government entities in response to subpoenas or other governmental information requests, and to credit bureaus. In addition, we may disclose the information we collect about you described above to companies that perform marketing services on our behalf and to financial institutions for the purpose of jointly offering financial products and services to you, such as mortgage life insurance.
If you close your accounts or your relationship becomes inactive, we will continue to treat the information we have collected about you in accordance with this Notice.
Information We May Share Within the BB&T Corporate Family
To the extent permitted by law, we may share information about our experiences and transactions with you (such as payment history) and identification information (such as your name and address) with companies in the BB&T Corporate Family. Unless you tell us not to, we may also share other information about you with companies within the BB&T Corporate Family for various purposes, such as offering to you, or considering you for, other products, services, or opportunities made available by other BB&T companies. This other information includes the following:
• Information we obtain from your applications or other forms, such as your income, assets, and employment history
• Information we obtain from a credit bureau, such as your credit history
• Information we obtain from others to verify information provided by you, such as your credit or other relationships with third parties.
Companies in the BB&T Corporate Family that may receive this information are all financial services companies, including banks, consumer finance companies, securities broker-dealers, insurance agencies, and mortgage companies.
How to Tell us Not to Share This Information Within our Corporate Family
If you ask us not to share this information within our corporate family, you may miss learning of financial products and services offered by these companies that might be of benefit to you.
If you prefer that we not share application information and credit-related information obtained from you and others with companies within the BB&T Corporate Family, you may direct us not to share (opt out) by calling us at 1-888-800-3420 between the hours of 6:00 a.m. and 9:00 p.m., ET, 7 days a week. We will process your request as soon as we reasonably can. If you have already directed us not to share, you do not need to opt out again.
For a joint account (account held by two or more consumers), each of the joint accountholders may exercise the right to opt out. We will treat an opt-out direction by one joint accountholder as applying to all of the joint accountholders with respect to that joint account. For example, if Pat and Kim have a joint account, Pat’s opt-out direction will also apply to Kim with respect to the joint account, but not to Kim’s individual accounts. Kim may separately exercise the right to opt out as to Kim’s individual accounts. In this example, Pat’s opt out will also apply to all of Pat’s individual accounts.
NOTE: Your opt out only covers application information and credit-related information obtained from you and others that we might otherwise share within our corporate family. We may continue to share other information about you within the BB&T Corporate Family as permitted by law, such as information about your transactions with us and certain identifying information, including name, address, telephone number, and social security number. Each company within the BB&T Corporate Family will continue to contact its consumer clients with offers of its own products and services. You will continue to receive product messages via your statement(s), as well as telephone and mail offers from BB&T companies with whom you have relationships.
Our Security Procedures
We maintain physical, electronic, and procedural safeguards that comply with federal guidelines to safeguard consumer information. Our employees are bound by our Codes of Ethics and policies to access consumer information only for legitimate business purposes and to keep information about you confidential.
Other Privacy Protections
You may have other privacy protections under some state laws. We will comply with applicable state laws as to information about you. For example, certain state laws may restrict the types of information we may disclose about you or require us to provide you with an additional notice.
We will not use or share personally identifiable medical information for any purpose other than the underwriting or administration of your insurance account, policy, or claim, unless otherwise required or permitted by law.
Our Commitment
We will continue to maintain our dedication to protecting your privacy. Should you have questions concerning our Notice, you may call 1-888-800-3420 between the hours of 6:00 a.m. and 9:00 p.m., ET, 7 days a week.
March 1, 2007
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